Help Center

Documentation
Documentation
Detailed instructions on Vepp settings and website management with the panel.
Documentation
How-to's
How-To
Video guides, lectures and tutorials from our experts on Vepp Youtube channel.
Video tutorials
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Yulia Lutsenko

Yulia Lutsenko

Head of customer service

Frequent questions

How to change server IP address?

If you want to connect a new server to Vepp you need to delete the old one, first. Submit a request to our team at help@vepp.com. Later, we are planning to make this action possible on the user side.

What’s the reason I’m not able to connect a server?

The most frequent reason is that your server has an operating system different from CentOS 7 or Ubuntu 18. Or you are trying to connect a server with some software other than OS already installed.

Why doesn’t Let’s Encrypt SSL certificate install automatically?

PPossibly, the reason is that you haven’t added a domain name to your website yet. Vepp is not able to install an SSL certificate for the domain name that wasn’t added to your website.

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