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Yulia Lutsenko

Yulia Lutsenko

Head of customer service

Frequent questions

How to change server IP address?

If you want to connect a new server to Vepp you need to delete the old one, first. Submit a request to our support team at Later, we are planning to make this action possible on the user side.

What’s the reason I’m not able to connect a server?

There might be several reasons for that, and we recommend to contact technical support at However, the frequent reason is that your server has an operating system different from CentOS 7. Or you are trying to connect not a clean server, but with some software other than OS installed.

Why doesn’t Let’s Encrypt SSL certificate install automatically?

Possibly, the reason is you haven’t added a domain to your website yet. Vepp is not able to install a certificate for the domain that wasn’t added to your website. However, this is not the only possible case, submit a request to our support team at to find out exactly.

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