Head of customer service
How to change server IP address?
If you want to connect a new server to Vepp you need to delete the old one, first. Submit a request to our support team at email@example.com. Later, we are planning to make this action possible on the user side.
What’s the reason I’m not able to connect a server?
There might be several reasons for that, and we recommend to contact technical support at firstname.lastname@example.org. However, the frequent reason is that your server has an operating system different from CentOS 7. Or you are trying to connect not a clean server, but with some software other than OS installed.
Why doesn’t Let’s Encrypt SSL certificate install automatically?
Possibly, the reason is you haven’t added a domain to your website yet. Vepp is not able to install a certificate for the domain that wasn’t added to your website. However, this is not the only possible case, submit a request to our support team at email@example.com to find out exactly.